Quality Statements - What We Do
Westdale is embracing CQC's new regulatory approach which involves looking at our Quality statements or "we statements". These are our commitments in all areas of the service across five key areas:
Safety
Care
Responsiveness
Effectiveness
Leadership
How we keep people safe
Safe and effective staffing:
We make sure there are enough qualified, skilled and experienced people, who receive effective support, supervision and development. They work together effectively to provide safe care that meets people's individual needs.
We use a range of supervisions including online to have regular dialog with our team to listen and learn...
We recruit with Indeed and offer a great place to work and competitive wage.
Involving people to manage risks:
We work with people to understand and manage risks by thinking holistically so that care meets their needs in a way that is safe and supportive and enables them to do the things that matter to them.
Medicines optimisation:
We make sure that medicines and treatments are safe and meet people's needs, capacities and preferences by enabling them to be involved in planning, including when changes happen.
Learning culture:
We have a proactive and positive culture of safety based on openness and honesty, in which concerns about safety are listened to, safety events are investigated and reported thoroughly, and lessons are learned to continually identify and embed good practices.
Safe systems, pathways and transitions:
We work with people and our partners to establish and maintain safe systems of care, in which safety is managed, monitored and assured. We ensure continuity of care, including when people move between different services.
Safe environments:
We detect and control potential risks in the care environment. We make sure that the equipment, facilities and technology support the delivery of safe care.
Infection prevention and control:
We assess and manage the risk of infection. We detect and control the risk of it spreading and share any concerns with appropriate agencies promptly.
Safeguarding:
We work with people to understand what being safe means to them as well as with our partners on the best way to achieve this. We concentrate on improving people's lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. We make sure we share concerns quickly and appropriately.
The way we care
Kindness, compassion and dignity:
We always treat people with kindness, empathy and compassion and we respect their privacy and dignity. We treat colleagues from other organisations with kindness and respect.
Responding to people’s immediate needs:
We listen to and understand people’s needs, views and wishes. We respond to these in that moment and will act to minimise any discomfort, concern or distress.
Treating people as individuals:
We treat people as individuals and make sure their care, support and treatment meets their needs and preferences. We take account of their strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.
Independence, choice and control:
We promote people’s independence, so they know their rights and have choice and control over their own care, treatment and wellbeing.
Workforce wellbeing and enablement:
We care about and promote the wellbeing of our staff, and we support and enable them to always deliver person centred care.
How we respond
Person-centred care:
We make sure people are at the centre of their care and treatment choices and we decide, in partnership with them, how to respond to any relevant changes in their needs.
Listening to and involving people:
We make it easy for people to share feedback and ideas or raise complaints about their care, treatment and support. We involve them in decisions about their care and tell them what’s changed as a result.
Care provision, integration, and continuity:
We understand the diverse health and care needs of people and our local communities, so care is joined-up, flexible and supports choice and continuity.
Equity in access:
We make sure that everyone can access the care, support and treatment they need when they need it.
Providing information:
We provide appropriate, accurate and up-to-date information in formats that we tailor to individual needs.
Equity in experiences and outcomes:
We actively seek out and listen to information about people who are most likely to experience inequality in experience or outcomes. We tailor the care, support and treatment in response to this.
Planning for the future:
We support people to plan for important life changes, so they can have enough time to make informed decisions about their future, including at the end of their life.
Effective practice
Assessing needs:
We maximise the effectiveness of people’s care and treatment by assessing and reviewing their health, care, wellbeing and communication needs with them.
Supporting people to live healthier lives:
We support people to manage their health and wellbeing so they can maximise their independence, choice and control. We support them to live healthier lives and where possible, reduce their future needs for care and support.
Delivering evidence-based care and treatment
We plan and deliver people’s care and treatment with them, including what is important and matters to them. We do this in line with legislation and current evidence-based good practice and standards.
Monitoring and improving outcomes:
We routinely monitor people’s care and treatment to continuously improve it. We ensure that outcomes are positive and consistent, and that they meet both clinical expectations and the expectations of people themselves.
How staff, teams and services work together
We work effectively across teams and services to support people. We make sure they only need to tell their story once by sharing their assessment of needs when they move between different services.
Consent to care and treatment
We tell people about their rights around consent and respect these when we deliver person-centred care and treatment.
How we lead
Shared direction and culture:
We have a shared vision, strategy and culture. This is based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and our communities in order to meet these.
Learning, improvement and innovation:
We focus on continuous learning, innovation and improvement across our organisation and the local system. We encourage creative ways of delivering equality of experience, outcome and quality of life for people. We actively contribute to safe, effective practice and research
Freedom to speak up:
We foster a positive culture where people feel that they can speak up and that their voice will be heard.
Partnerships and communities:
We understand our duty to collaborate and work in partnership, so our services work seamlessly for people. We share information and learning with partners and collaborate for improvement.
Environmental sustainability – sustainable development:
We understand any negative impact of our activities on the environment and we strive to make a positive contribution in reducing it and support people to do the same.
Workforce equality, diversity and inclusion:
We value diversity in our workforce. We work towards an inclusive and fair culture by improving equality and equity for people who work for us.
Governance, management and sustainability:
We have clear responsibilities, roles, systems of accountability and good governance. We use these to manage and deliver good quality, sustainable care, treatment and support. We act on the best information about risk, performance and outcomes, and we share this securely with others when appropriate.
