Communication Strategy
Aims and purpose
Westdale care Home is a person centered service where good communication is considered key to delivering our vision of great care.
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Communication is seen as a two way process of involvement that we aim to include our stakeholders particularly:
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Our residents, the reason for our service
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Our employees, the life blood of delivery
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Family members, our key partners
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Health care professionals, professional support
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Our wider community, All those around us​
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Strengths, Weaknesses, Opportunity & threats
Vision and approach
Westdale's vision is to have open, transparent and meaningful engagement with all stakeholders. Read more about our quality statements below:
Our approach to this vision is based around involvement and inclusion. Our board includes both resident and staff representatives who join routine meetings to bring ideas and aid two way communication.
Who we communicate with
Our audience includes
AIM ONE -
Current communication
Where we want to be:
By gaining feedback from the key people who engage with our service we hope to meet their individual needs and respond to issues.​​
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How is the new digital care planning system working? Are the different groups finding this useful? We want the best communication for the care staff to understand what is going on with residents health for example.
We want family to be informed and up to date + be able to tell us what they think.
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How we will get there:
Individual surveys around communication can be sent to each groups and can be designed specifically to that group to better understand thier needs and how we can improve.​
AIM TWO -
Development
Where we want to be:
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From the results of feedback we can implement change. For example in previous years issues with phone contact (no answer) has been addressed with new phone systems including mobile text to the staff team. ​​
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How we will get there:
How did this previous work go? Are things better or do they still need improving?
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We want to embrace a culture of continuous learning and improvement
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AIM THREE -
Digital systems & development
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Where we want to be:
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Continuing our implementation of digital systems across the service infra structure, Westdale wants to ensure this is the best and most productive efficient system in all areas.​​
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How we will get there:
We will consider our current, newly implemented digital systems seperately and review how effective this helps communication:
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Digital Care Planning Systems
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HR and Quality Control Sytems
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Accounting system
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Outcomes
What are we working to achieve?
We want to take an honest look at our communication strategy and see how and where we can improve.
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We want to respond to feedback and make meaningful changes that reflect other peoples views, opinions and ideas.
Evaluation & measurement
How will we measure our success?
We will collate feedback on an ongoing basis and collate the ideas.
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We will implement any ideas that have merit and are achievable within budgetary constraints
Appendix
Information is gathered from the following areas:
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Committee/Board meetings
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Resident meetings
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Staff meetings
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Resident feedback surveys
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Family feedback surveys
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