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Quality Statements - What We Do

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Westdale is embracing CQC's new regulatory approach which involves looking at our Quality statements or "we statements". These are our commitments in all areas of the service across five key areas:

Safety

Care

Responsiveness

Effectiveness

Leadership

How we keep people safe

How we keep people safe

Hand Sanitation

We make sure there are enough qualified, skilled and experienced people, who receive effective support, supervision and development. They work together effectively to provide safe care that meets people's individual needs.

We use a range of supervisions including online to have regular dialog with our team to listen and learn...

We recruit with Indeed and offer a great place to work and competitive wage.

We work with people to understand and manage risks by thinking holistically so that care meets their needs in a way that is safe and supportive and enables them to do the things that matter to them.

We make sure that medicines and treatments are safe and meet people's needs, capacities and preferences by enabling them to be involved in planning, including when changes happen.

We have a proactive and positive culture of safety based on openness and honesty, in which concerns about safety are listened to, safety events are investigated and reported thoroughly, and lessons are learned to continually identify and embed good practices.

We work with people and our partners to establish and maintain safe systems of care, in which safety is managed, monitored and assured. We ensure continuity of care, including when people move between different services.

We detect and control potential risks in the care environment. We make sure that the equipment, facilities and technology support the delivery of safe care.

We assess and manage the risk of infection. We detect and control the risk of it spreading and share any concerns with appropriate agencies promptly.

We work with people to understand what being safe means to them as well as with our partners on the best way to achieve this. We concentrate on improving people's lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. We make sure we share concerns quickly and appropriately.

The way we care

The way we care

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Responsive care

How we respond

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Effective practice

Effective practice

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Well led service

How we lead

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